These terms govern use of the MedQR Healthcare Suite operated by Akeera Pte Ltd (“Akeera”, “we”). By signing in you accept them. If you are using MedQR through your employer, your organisation’s subscription agreement governs first, and these terms fill the gaps.
1. MedQR is not a medical device and does not practise medicine
The Services record, organise and present information. They do not diagnose, prescribe or treat, and nothing in them is medical advice. Every clinical decision is the responsibility of the registered practitioner who makes it. Do not rely on MedQR as the sole basis for a clinical decision, and never rely on it in an emergency.
2. Accounts and access
- Accounts are issued to named individuals. Do not share credentials.
- Your organisation’s administrator grants and revokes access to modules.
- You are responsible for activity under your account; tell your administrator at once if you suspect misuse.
- We may suspend an account that threatens the security or integrity of the Services.
3. Subscriptions
Modules are enabled per organisation. Access to a module depends on an active subscription for it; when a subscription lapses, access to that module ends while the data it holds is retained per the Privacy Policy. Fees, terms and renewal are set in your subscription agreement.
4. Acceptable use
- Use the Services only for legitimate healthcare and administrative purposes.
- Access only records you are authorised to see. Do not attempt to reach another organisation’s data.
- Do not probe, scan or attempt to defeat access controls, or reverse-engineer the Services.
- Do not upload malware, or content you have no right to upload.
5. Your data stays yours
Your organisation retains all rights in the clinical, billing and operational data it puts into the Services. We use it to provide and support the Services, and for nothing else. On termination your organisation may request an export within a reasonable period.
6. Availability
We aim for continuous availability but do not warrant uninterrupted or error-free operation. Maintenance is scheduled outside peak clinical hours where practicable. Any committed service level lives in your subscription agreement, not here.
7. Third-party services
The Services depend on third parties, including Google Cloud Platform and Firebase, and may interoperate with national health infrastructure such as ABDM. We are not responsible for those parties’ availability or acts.
8. Liability
To the fullest extent the law allows, Akeera is not liable for indirect, incidental or consequential loss, nor for loss of profit, revenue or goodwill. Our total liability is limited to the fees paid for the Services in the twelve months before the claim. Nothing here excludes liability that cannot lawfully be excluded.
9. Termination
Either party may terminate as set out in the subscription agreement. We may suspend or terminate immediately for material breach, non-payment, or use that endangers patient safety or system security.
10. Changes
We may update these terms and will change the effective date above. Material changes will be notified to subscribing organisations in advance. Continued use after a change means acceptance.
11. Governing law
These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction, unless your subscription agreement says otherwise.
12. Trademarks
FHIR® is the registered trademark of HL7 International and its use here does not constitute endorsement by HL7. All other marks are the property of their respective owners.
13. Contact
Akeera Pte Ltd — write to us at the address given in your subscription agreement, or through your organisation’s MedQR administrator.